Skymakers Develop and Roll out Personal Video Shopping for MediaMarkt
Skymakers creates a new sales channel for MediaMarkt through Valuelenz, their phygital retail-tech platform. The Personal Video Shopping service is a compelling answer to the increasing need for customer centricity and omni-channel presence in the retail universe.
From 13 May 2021, MediaMarkt customers can enjoy Personal Video Shopping (PVS). It is an innovative end-to-end service that allows everyone to perform purchases from wherever they are, as if they were in the physical store.
At the heart of PVS is the personal video shopper - a specialized, in-store sales associate with the mission to help customers choose exactly what meets their needs, guaranteeing safe, hassle-free and exciting shopping. The service also supports the choice of payment and delivery alternatives, thus providing a great breadth of choice to customers.
Panos Konstantinidis, CEO of Skymakers, stated: "The first thing I would like to do is to extend a big ‘thank you’ to the people at MediaMarkt, who trusted us and shared our vision for the provision of outstanding customer experiences, regardless of point of contact. Personal Video Shopping is yet another manifestation of our shared understanding of the future of retail, a future that brings together the best elements of the digital and physical worlds, creating unlimited seamless and rewarding experiences. The future is hybrid and brimming with potential. With Valuelenz, our hybrid retail-tech platform, we breathe life into phygital implementations that combine technical sophistication with extreme user-friendliness for customers and retailers alike - no matter the channel of interaction. We guarantee engaged customers who in turn work miracles for retail KPIs."
Nikos Bitsakakis, Retail Services Μanager PMM, also commented: "With our customers at the center of our strategy and with the vision of becoming the most omni-channel of retailers, our team keeps innovating with passion, applying new technologies to the benefit of all smart shoppers. Our exclusive cooperation with Skymakers led to the pioneering service ‘Personal Video Shopping,’ - something that we are truly proud of, as MediaMarkt is the first Greek retailer to turn this innovative idea into a reality."